Can hotels really make a difference with the service they provide? I believe they can. There is one brand that I’ve been a huge fan of since I visited their first opening in Chicago in 2017. Their device was so incredible I wrote about it in my LA Business Journal column and featured them in my second book Rapid Growth Done Right.
We’ve been in Vegas for the last four days staying at the Virgin Hotel and just like the gambling all around me, I am hooked!
Vegas is the ultimate example of the logic vs. emotion debate. Logic tells you the statistical significance of gambling yet still people partake in the various roulette tables, poker and blackjack games.
Emotion ties you to a time, a place, a brand, an experience, it can be the seater from an amazing to an awful experience.
Logic tells me I should be able to book two rooms connected to each other. Apparently not. Until I asked on Virgin Hotels Instagram account and David Rosales helped me and got me the rooms we needed ahead of arrival
On arrival our twin daughters celebrating their birthdays has an amazing chocolate sculpture sent to their room. Pure excitement and joy.
We received a watermelon birthday cake by the pool. The creativity and design was spectacular!
Our pool server remembered who we are. In a packed hotel crammed with visitors it was amazing that Casey remembered who we are
Finally, I’ll share the ultimate emotional pull. If a city has a virgin hotel, it improves the probability that I will accept a piece of work in that city. That’s how much I love Virgin hotels.
Now, if you are going to Vegas...
Apart from the incredible luxury, if you are not a fan of EDM music, stay away from the main pool between 3-6pm, the music carriers from the adjacent pool and you will need your ear plugs!
Viva Las Vegas!
Dedicated to growing your business,
Val
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